Privacy Policy

1. Introduction

At Gazalgo (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or purchase our products.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Data We Collect

We may collect the following types of personal data:

  • Basic details: name, email address, phone number, shipping and billing address.

  • Account information: login details, preferences, order history.

  • Payment details: credit/debit card or other transaction data (processed securely by our payment providers).

  • Technical data: IP address, browser type, device information, cookies, and usage patterns.

  • Marketing preferences: choices regarding receiving promotions and updates.

3. How We Collect Your Data

  • Browsing as a guest: Limited technical data may be collected (e.g., cookies), but you cannot access all features without registering.

  • Account registration: We collect your contact details to provide services such as order history, email updates, and priority for special offers.

  • Placing an order: You must provide contact and payment information to fulfil your purchase.

  • Customer support: If you contact us, we may store the information needed to respond to your request.

4. How We Use Your Data

We process your personal data for the following purposes:

  • To process and deliver your orders, including payment verification.

  • To provide customer service, answer queries, and personalise your shopping experience.

  • To send you service-related messages such as order confirmations and delivery updates.

  • To improve our website, services, and product recommendations.

  • To send marketing communications (where you are an existing customer or have given consent).

5. Marketing Communications

  • Existing customers: We may send you offers and promotions via email, SMS, or post.

  • New customers: We will only send marketing if you have given explicit consent or have not opted out.

  • Your rights: You can unsubscribe at any time by using the link in our emails or by contacting us directly. Please note it may take a short time to fully process your request, so you may still receive one or two communications after unsubscribing.

6. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Service providers (e.g., payment processors, couriers, IT services) to fulfil your orders.

  • Legal authorities if required by law.

All partners are required to process your data in compliance with the UK GDPR.

7. Data Security & Storage

We implement strict technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

We retain your personal data only as long as necessary to fulfil the purposes outlined above, unless longer retention is required by law.

8. Your Rights (Under UK GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to certain processing.

  • Request a copy of your data in a portable format.

  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at hey@gazalco.com.

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and track performance. You can manage your cookie preferences in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or our business practices. Updates will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us